- Privacy & Financial Information Policy
We are committed to protecting your personal and financial information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
When you place an order through our website, we may collect personal information such as your name, email address, billing address, shipping address, and payment details. This information is collected only for the purposes of processing your order, communicating with you, and improving our services.
Consent
By using our website and placing an order, you consent to the collection, use, and disclosure of your information as described in this policy.
Payment Security
All payments are processed through secure, third-party payment providers that comply with Canadian and international security standards. We do not store or have direct access to your full credit card information. All transactions are encrypted using industry-standard security protocols.
Use and Disclosure of Information
We do not sell, rent, or trade your personal or financial information. Your information may be shared only with trusted third-party service providers (such as payment processors and shipping carriers) as necessary to complete your order.
Data Protection & Retention
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Access to Information
You have the right to request access to the personal information we hold about you and to request corrections if necessary, in accordance with Canadian privacy legislation.
- Shipping & Pickup Policy
We aim to process orders efficiently while maintaining the quality of our products.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability and seasonal demand.
Shipping Availability
We offer shipping Canada wide through Canada Post for non-perishable items such as dried mushrooms, powders, and grow kits dependent on availability.
Fresh Mushroom Policy (No Shipping)
Due to their highly perishable nature, fresh mushrooms cannot be shipped under any circumstances.
Fresh Product Pickup Options
Fresh products are currently available for pickup at the Picton Farmer’s Market on Sundays from 9:00 AM to 2:00 PM, starting in May.
Larger orders may also be arranged for pickup directly at our farm location by prior agreement.
Additional fresh pickup options and locations will be introduced in the future.
Local delivery can be arranged if you are a restaurant/business wishing to set up a supply line. Please contact us via email at emily@silverwingmushroomco.ca to make arrangements.
We are not responsible for the condition of fresh products once they have been picked up and transported by the customer.
- Returns & Refunds
Due to food safety considerations, all sales of fresh products are final.
For non-perishable items, we may offer refunds or replacements if products arrive damaged or defective. Requests must be submitted within 7 days of delivery and include photos where applicable.
- Contact Us
If you have any questions about these policies or wish to request access to your personal information, please contact us through our website or via our customer service email.